Total Quality Management Workshop
(TQM-OCT18)
Overview:
This workshop is a Toronto based, hands on training workshop concerned with principles and recent advances in Total Quality Management (TQM). TQM drives continuous improvement in all aspects of an organization. TQM aims to radically transform the organization through progressive changes in the attitudes, practices, systems and structures.
Why should you attend this workshop?
This hands on interactive workshop will qualify participants to understand and implement the total quality management process and consequently will make a significant change in participant’s organization and participants career.
Workshop content:
TQM philosophy versus traditional quality approaches
Principles and elements of TQM
- 3 Levels of Quality
- Impetus for Implementing TQM
- Total Quality Gurus
- Deming’s 14 Points
- Juran’s 10 Steps to Quality Improvement
- Crosby’s 14 Steps to Quality Improvement
- Characteristics of a World-class TQM Company
Benefits of TQM
Customer Focus TQM
- Customer Model of TQM
- Kano’s Model
- Total Customer Satisfaction
- Eight Dimensions of Product Quality
- Eight Dimensions of Service Quality
- Product Innovation
Process Management
- Key Elements of Process Management
- Process Ownership
- Process Definition & Documentation
- Process Measurement
- Process Improvement
- Continuous Improvement
- Benchmarking
- Process Control
TQM impact on Business Excellence
- EFQM Business Excellence Model
- The 3 Basic Elements
- Excellence Categories
- Planning
- Self-Assessment for Quality Management Models
